Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase from NEAT-PATCH. If you’re not, our return process is simple and hassle-free.

Returns
We accept returns for both defective and non-defective products within 30 days of purchase. Items must be in new condition and include all original packaging and accessories.

Exchanges
We gladly accept exchanges for items returned in new condition within the same 30-day window.

Restocking Fee
A restocking fee of 15% of the product price applies to all non-defective returns.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error.

Refund Processing Time
Refunds are processed within 5 business days of receiving your returned item.

How to Start a Return
Please contact us at info@neatpatch.com for instructions on how to return or exchange your item.

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Shipping Information
For full details on shipping methods, delivery times, and costs, please review our Shipping Policy.